Air Travel Claims under EU Regulation

Claims and requests for mediation arising from incidents during air travel  interact with the DDA (1995) and the Equalities Act (2006) to provide a means of dispute resolution for passengers with a disability or reduced mobility (PRMs).
. The Civil Aviation Authority in respect of Air Travel Accessibility agreed to mediate cases through the specialist section of the EHRC dealing with alleged discrimination by airlines.

Within the Equalities Mediation Service a small, bespoke team of specially trained mediators handled these cases. Out of Conflict was one of them.

In 2012, as with the Equalities Mediation Service, (see relevant section of website) the Government withdrew this provision from being part of the EHRC’s function and instructed airlines to establish their own service for resolving such claims.